Terms & Conditions
At The Upcycle Story, all services are handled with care and transparency. Please read the following terms before booking your repair or restoration service.
Estimates & Approvals
- Customers may send their items directly to our studio or request a pickup.
- Once received, our team will record a detailed video showing the condition of the item before beginning work.
- The final quotation is confirmed only after physical inspection.
- Once the quotation is approved, work will begin and
- cancellations are not permitted thereafter*.
Payments
- A *50% advance* of the approved quotation is required to start work.
- Applicable *GST* will be charged on the final invoice.
- The remaining payment must be cleared before dispatch or delivery.
- Accepted modes of payment:
- UPI, bank transfer, or cash* (for walk-in customers).
- Every product is repaired manually by skilled artisans; timelines may vary depending on the complexity of the work.
- While approximate delivery dates are provided, *no compensation is applicable for delays* caused by manual work or material dependencies.
- Service updates and photos/videos will be shared during the process, and final approval will be taken before dispatch.
Additional Terms
- Any *new damage claimed after receipt* of the item, which was not visible or mentioned in the initial video, will *not be accepted*.
- Prices and timelines may be revised after physical inspection if additional work is required.